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Shipping and Return Policy

Shipping Policy

 

Processing Time

Orders are typically processed within 1-3 business days. Please note that processing time may vary during peak seasons or due to factors beyond our control.

 

Shipping Methods

 We offer a variety of shipping methods to ensure timely delivery:

  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Express Shipping: Guaranteed delivery within 2-5 business days.
  • International Shipping: Delivery times vary based on the destination.

 

Shipping Costs

Shipping costs are calculated based on the shipping method selected and the destination. The exact shipping cost will be displayed during the checkout process.

 

Tracking Information

Once your order has been shipped, you will receive an email with tracking information. This allows you to monitor the progress of your delivery in real-time.

 

Customs and Duties

For international orders, customers are responsible for any customs duties or taxes imposed by their respective countries.

 

Return Policy

 

Eligibility for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

 

Return Process

  1. Initiate the Return: Contact our customer service team to initiate the return process. Provide your order number and details about the item you wish to return.
  2. Return Authorization: Once your return is authorized, you will receive instructions on how to proceed.
  3. Return the Item: Pack the item securely and ship it to the provided address. Please note that customers are responsible for return shipping costs.
  4. Inspection and Refund/Exchange: Upon receiving the returned item, we will inspect it. If approved, you will receive a refund or exchange, as per your preference.

 

Exclusions

Certain items may not be eligible for returns, including:

  • Personalized or customized items.
  • Items marked as final sale.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.